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Archives: FAQs

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Why would I need to add my custodian?

By webfoxNovember 25, 2020

The custodian information is extremely important to have in the system.

Can someone else complete my Digital Proof of Life for me?

By webfoxNovember 25, 2020

You can get get help from other people, however, the retiree must complete the selfie and liveliness or voice

Can I also add a custodian?

By webfoxNovember 25, 2020

Not yet, we will provide the ability to upload a doctor’s letter or power of attorney

How many beneficiaries can I add?

By webfoxNovember 25, 2020

As many as needed, you will also be able to assign percentages to all of your beneficiaries

Can I change add my beneficiaries from the mobile app?

By webfoxNovember 25, 2020

Not yet, however, we will soon provide the ability to add, edit and update beneficiaries.  No more forms to complete

Who needs to provide Proof of Life Compliance?

By webfoxNovember 25, 2020

All active retirees who are currently receiving benefits.

What is Proof of Life compliance and why is it important to follow?

By webfoxNovember 25, 2020

Digital Proof of Life is a requirement by your Pension Team in order to keep your benefits active.

Who is NovuGens?

By webfoxNovember 25, 2020

The vendor that offers the Proof of Life Solution.

Can I have my relative do the Proof of Life for me?

By webfoxNovember 25, 2020

No, the enrollment and Digital Proof of Life must be done by the retiree

Do I have to be in the United States to provide Digital Proof of Life from my mobile?

By webfoxNovember 25, 2020

No, you can be anywhere in the World and at any time.

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