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Archives: FAQs

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What is FIDO compliance?

By webfoxNovember 26, 2020

FIDO stands for Fast Identity Online which aims at standardizing security across all devices

What is GDPR compliance?

By webfoxNovember 26, 2020

We comply with GDPR to ensure your personal data collection and processing is protected, as well as transaction privacy, anonymous PII, and EU standards of data protection.

Who can access my data?

By webfoxNovember 26, 2020

You and the Pension Administration team.

What is the biometrics server?

By webfoxNovember 26, 2020

The service hosted by your pension administration company which has the technology to allow you to enroll and validate your face against the enrolled biometrics

Where is my data stored?

By webfoxNovember 26, 2020

All data is encrypted in transit and while on the biometrics server which is highly secured and restricted

Do I need to complete my Proof of Life using all biometrics options?

By webfoxNovember 26, 2020

No, you can provide your Digital Proof of Life via Liveliness or Voice once it has been confirmed.

How do I know if my compliance has been successfully submitted and approved?

By webfoxNovember 26, 2020

Once your Digital Proof of Life is completed, you will receive an email confirmation and it is also registered in the mobile app and pension portal

How can biometrics be used as my Proof of Life?

By webfoxNovember 26, 2020

Biometrics along with Liveliness attestation – Blink or Shaking of the head – confirm that you are alive anywhere in the World

What is biometrics?

By webfoxNovember 26, 2020

People’s unique physical and/or behavioral characteristics.

What happens if the image on the selfie doe not match or resemble the image on held by the institution

By webfoxNovember 26, 2020

If the images do not match, a pension officer will contact you to further review

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