ENCan the biometrics server compare 2 images to see if they are the same person?
Yes, biometrics from an image stored by the pension fund are then compared with the image of the selfie and liveliness. The biometric templates are compared and scored.
How do you know that I am the retiree who is supposed to enroll?
The selfie and liveliness biometrics and pictures captures via the mobile device are compared against images stored with your pension fund to ensure they match
How can the Pension team validate my voice?
Your voice enrollment will need to be validated before it is used for Proof of Life.
Can I authenticate with my voice?
Yes, if the option is enabled by your Pension Team, the option will to enroll will be available
What the difference between “Enrollments”, “Authentication”, and “Proof of Life Certificates” on the home page?
Enrollment captures a biometric template of your face while Proof of Life utilizes the template captured during enrollment to validate you are who you are and ensures you Blink to prove liveliness
Does login with FaceID or TouchID count towards my Digital Proof of life?
No, you must provide liveliness or voice (voice must be enrolled and validated)
How many times do I need to provide my Digital Proof of Life?
At least once a year, please confirm with your pension officer
I have an iphone X, can I use FaceID as a form of liveliness?
No, FaceID can be used to login to the app for convenience but not as Proof of Liveliness
Am I required to complete all optional enrollment?
No, you are only required to complete Selfie and Liveliness
Do I need to complete the enrollment all at once?
Yes, enrollment takes 3-5 minutes so it is best if you complete all steps at one time.