ENCan I login with my passcode?
Yes, however, passcode is not considered a Proof of Life option. Only Liveliness and Voice are considered Proof of Life.
How can I change my passcode?
You cannot change your passcode at this time but this is a new feature we are working on.
What does the GREEN frame mean when I take a selfie or liveliness?
The GREEN frame indicates that you are ready to take a selfie or liveliness
What does the RED frame mean when I take a selfie or liveliness?
The RED frame indicates that your face is NOT CENTERED. Your face must be in the middle of the frame.
Do I need to finish all the required enrollments (selfie and liveliness) to go to the next step?
Yes, the entire enrollment process includes both Selfie and Liveliness.
Do I need to enroll at any specific place?
No, you can enroll anytime, anywhere. You need access to a wireless or cellular connection.
I made a mistake entering my personal information. Can I update after enrollment?
Yes, you can edit your personal information anytime after enrollment.
My personal information is incorrect, how do I change it?
You have an opportunity to update your personal information both during and after enrollment.
Is my personal information stored in my mobile app?
No, your personal information is stored within the Pension Portal which is hosted by your Pension Administrator.
What if all of my personal information is incorrect?
If all is incorrect, then take some time during the enrollment to update with the correct information