ENCan I update my personal information after enrollment?
Yes. Once enrolled, you will be able to login and update your profile information.
Do I need to update my personal information?
If all of the personal information is correct, you do not have to update your personal information
Why use Selfie and Liveliness if my phone has FaceID?
Not all phones have FaceID. Selfie and liveliness works with most phones that have a camera and mic .
Can I enroll with internet from a cyber café?
Yes, but we do not recommend it given that the internet connection might be compromised.
Can I enroll with my cellular phone data only? I don’t have access to internet
Yes, however, cellular data rates may apply. Review your providers agreement and data cost rates.
Do I need an internet connection?
You must have an internet connection in order to complete enrollment or provide Proof of Life
My camera on my mobile does not work. Can I still enroll?
No, you must have a working camera and microphone on your phone in order for the mobile app to work properly
Why do I need to enroll again?
You must enroll again in order to regenerate all of the security keys stored on your device
What happens if I lose my phone or get a new phone?
You must enroll once again on the new phone in order to use.
Is the enrollment feedback screen required?
Yes, we would like to know if your enrollment process went well and it helps us improve the process