ENDoes the application work on both Android and iPhone?
Yes, the mobile application can be used from most Android and iPhone devices
Can I contact my pension officer using the ID37 mobile app?
Yes. The support section of the mobile app provides you with multiple ways to get support – chart, phone, email or submit a request.
Will my Proof of Life be recorded on my mobile app?
Yes, you can easily review all of your Proof of Life certificates in the History section of the mobile application
Will I get an email confirmation of my Proof of Life?
After your Proof of Life is completed, you will receive a confirmation email for your records
How do I know that I successfully provided my Proof of Life?
After completing your enrollment, you will be asked to provide a Proof of Life certification by logging into the mobile app using Liveliness.
Am I required to use this mobile app for providing my Proof of Life?
It certainly makes it easier to complete rather than filling out a paper form and notarizing it.
What happens if I don’t want to accept the legal agreements?
You will not be able to continue to use the application if you do not accept.
What if my email address does not work?
You must then contact your Pension Officer to ensure that you are properly registered to use this mobile application
How do I copy and enter my verification code?
You can copy the code from the email and paste it in the Proof of Life application. Or, you can enter the 8 digits one by one.
How long is the verification code provided valid for?
The verification code will expire after 3 minutes, however, you can request a new code from the mobile app as needed.