ENI don’t have access to my email account?
You will need to have access to your email account. The mobile app sends a verification code to the email address provided.
Why do I need to enter my email address?
The mobile application checks to ensure the email address is registered with the Pension fund. It then sends an email with a verification code.
I enter my email address to start my enrollment but it does not work? Why?
The email address enter to start your enrollment must match with the one registered with the Pension fund
How do you capture liveliness?
The mobile application captures a biometric print of your face and requires you to blink to ensure you are a live person
What is liveliness?
During enrollment, you will be asked to take a self image and you will be asked to BLINK your eyes.
What is a selfie?
During enrollment, you will be asked to take a selfie or a picture of yourself. The picture will be captured and converted into a biometric template
How long will it take me to enroll?
The enrollment process should take 3-5 minutes
What do you mean by enrollment process?
During enrollment, you are asked to register your face print via a selfie-and liveliness
I downloaded the mobile application. What should I do next?
After downloading the mobile application, start your enrollment process.
How does my Pension Officer know that I have completed my Proof of Life?
Once the mobile app captures your Proof of Life, the certification and transaction are immediately registered in a Pension Portal