ENHow do I schedule a product demo?
Please use this link to Schedule a Product Demo
Do I have to pay a subscription fee to access all the features?
License fees are based on the biometrics capabilities implemented and new features required for the mobile app and analytics portal which are not already part of the core offering.
Is the mobile application free?
The mobile application is part of the entire ID37 solution
Does ID37 work only on the mobile app? Can I access from the website?
ID37 biometrics capabilities are mainly available via the mobile application, however, we can work with specific clients needs to enable the same functionality via a web browser
What is ID37?
ID37 is a solution that leverages Biometrics, Analytics and Mobile to deliver a scalable, robust and secure solution that can be utilize in a variety of use cases
How do I use IVR?
If you or someone you know needs to provide a proof of life and does not have a smart phone, they can use IVR to provide a voice print.
What is IVR?
Interactive Voice Recognition. This simply means that you call a local phone number from any phone in order to provide your initial voice print.
Who is a custodian?
A custodian could be a relative, doctor, attorney or someone named as a custodian via a Power of Attorney or doctor’s letter
Who is a beneficiary?
A beneficiary is a person who continues to receive some or part of my pension benefits after my death. The beneficiary could receive 100% of the applicable benefits or a percentage indicated by the retiree prior to death
What happens to my data if I decide to unenroll?
If you are removed from the pension fund for one reason or another, your data can be archived or permanently deleted based on your data retention policies